Refund and Return Policy
At Sparesland, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a straightforward refund and return policy outlined below:
Returns
- Eligibility: You may initiate a return within 6 days of receiving your order.
- Condition: Returned items must be unused, in their original packaging, and in resalable condition.
- Process: To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
- Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped, damaged item).
- Refund: Once we receive and inspect the returned item, we will process your refund within 3 business days. Refunds will be issued to the original payment method.
Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us immediately to arrange for a replacement or refund.
- We may request photo evidence of the damage or defect to expedite the resolution process.
Non-Returnable Items
- Certain items are non-returnable for hygiene or safety reasons, such as opened electronic components, software, and consumable products.
- Customized or personalized items are also non-returnable unless they are defective or damaged.
Cancellations
- If you wish to cancel your order, please contact us as soon as possible. Once an order has been processed and shipped, it cannot be canceled. You may initiate a return following our standard return policy.
Contact Us
If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team:
- Phone: [8143899531]
- Address: Plot No 17 (Part), 5 Bumrkuknuddowla, Mailardevpally